Eine Reklamation ist ein Geschenk?!
Was sind die Aufgaben des Reklamationsmanagements, wie schafft man Kundenzufriedenheit und kann Reklamation eine Chance für einen Dialog mit dem Kunden/Mitarbeiter sein?
Eine Reklamation ist ein Geschenk?!
Was sind die Aufgaben des Reklamationsmanagements, wie schafft man Kundenzufriedenheit und kann Reklamation eine Chance für einen Dialog mit dem Kunden/Mitarbeiter sein?
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